Email us at TicketSupport@TicketSalesSupport.com or call us at 1-855-315-1602 and we will be happy to look up your username for you. You can also use the email address on your account to login.
You can change your password by going to your Profile page and filling in the relevant information under the “Change Password” heading. You will need to supply your current password and also a new password.
You can update any information on your seller’s account by logging into your account and going to the “Profile” tab. From there you will be able to edit whatever information you so desire. Please note that we have the right to approve changes to your account when the changes impact a key aspect of your ticket-selling experience. We will only reach out to you if there are any questions or confusions concerning your account change request.
We need your credit card information during the account creation process to protect ticket buyers in those rare cases where a seller doesn’t fulfill his or her promise to supply valid event tickets. Anytime a seller Accepts an order placed by a buyer (ie: confirms ticket availability and pledges to fulfill the order) you are entering into a contractual commitment to provide the tickets. If you make this commitment, but then do not follow through, we have the right to charge your credit card to make up the cost of finding alternate tickets for the buyer. It is extremely rare for any such problems to occur – but, in order to hold bad sellers accountable for their behavior, we require credit card information on file for each and every seller.
No, we’re very sorry - we only allow people residing in the United States to sell tickets through our ticket-selling service. The main purpose of this restriction is to limit potential ticketing fraud that can be harder to address across international boundaries. It’s also true that different countries have different laws that put additional limitations on ticket resale. We are hoping, though, to allow Canadian sellers to use our service in the near future – so please do check back!
You can cancel your account at any time by going to your Profile page and clicking the button that says “Please Cancel My Account.”
You can email us at TicketSupport@TicketSalesSupport.com or call us at 1-855-315-1602 and we would be happy to reactivate your account for you!
You would list e-tickets on our marketplace like you would list any other event tickets. We do not currently allow sellers to upload e-ticket files to our site for buyers to download.
This means that any e-tickets you list would have to be printed out and shipped to buyers. We currently only allow professional ticket-selling companies to deliver e-tickets via email.
We are working on expanding this option soon to our other sellers, as well!
Your tickets will be listed for sale instantaneously when you submit your ticket listing information. We want to help you sell tickets, so we’ll ensure there is no delay in how quickly customers can see your tickets on our marketplace!
Yes - all seats in a ticket group must be next to one another unless you are specifically advertising General Admission tickets. Our customers expect seats to be side-by-side when they order tickets through our marketplace. You would have to create separate ticket groups for any seats that are not located next to each other.
Not necessarily – we occasionally add a slight mark-up to ticket prices on our site to take into account perceived risks associated with certain events. There are some events that have a higher degree of fraud-related activity than other events. These events require greater security controls on our part and therefore higher maintenance costs. You therefore may notice that your tickets are listed on our site with a slight mark-up from the ticket price you set (sometimes up to 6% or so). Please note, however, that our 10% commission will be calculated from your asking price, so your fee for our service would not be impacted by the mark-up issue.
We expect all the consumer sellers who list tickets on our marketplace to deliver their tickets via FedEx using a shipping label we provide (paid for by the buyer of your tickets). We do not allow consumer sellers to deliver tickets via email, will call, or any delivery method other than shipment. We only allow business sellers signed up with our corporate program to offer non-shipment delivery options for their ticket listings. It is safer for consumer sellers to ship their tickets in order to limit any last-minute delivery problems and to have a verified record of ticket delivery.
Your ticket listing may have been blocked due to the fact that the event concerned is under a week away. We only allow consumer sellers to resell tickets up to 7 days before the date of a given event. The reason for this is because it takes time for you to ship your tickets to someone who places an order for them. We want to make sure that a buyer who purchases tickets will receive the tickets prior to the event itself and this means we need to allow enough time for orders to be fulfilled prior to the start of an event. (Please note: Some of the sellers who resell tickets through our exchange are allowed to resell tickets up to the day of an event. We typically allow this luxury to sellers who have a past history of successfully filling ticket orders through us.)
There are two types of notes you could input on your ticket listing:
Necessary notes about ticket restrictions: You are legally obligated to disclose any restrictions or limitations that are printed on your tickets so that buyers can make informed purchase decisions. Restrictions could include alcohol-free seating, handicap seating, or tickets with obstructed views. It is your responsibility to be familiar with the nature of your tickets and with any special caveats that apply to them. We reserve the right to cancel an order and charge your card for new tickets if it is found that you did not disclose key restrictions when you listed your tickets.
Optional notes about amenities: You are allowed to add notes to your ticket listing if you’re describing an objective amenity that is included with your purchase. This could include mentioning that your tickets allow Club Access or that they are “first row in the section” or even perhaps that they come with a parking pass.
Please note, though, that some restrictions do apply when it comes to noting your ticket listings:
You cannot put more than one note on your ticket listing, so you need to choose which note is the most important.
You are not allowed to add subjective comments on your listing (ie: “great seats!”) or anything else that registers your opinion.
You cannot note a delayed ship date for your tickets because you are expected to have your tickets in-hand.
If you want to add a note to your ticket listing, you should email us at TicketSupport@TicketSalesSupport.com or call us at 1-855-315-1602 and we’ll be happy to assist.
Buyers may not always want to purchase all of the tickets you have for sale, so, as a result, our site allows you to sell part of your ticket group without selling the entire group. Please note, though, that our site limits the quantities in which customers can buy your tickets and thus prevents you from being left with a single ticket for sale, unless you only originally list 1 or 3 tickets.
If you list two tickets, a buyer will only be able to purchase both tickets.
If you list three tickets, a buyer will only be able to purchase one ticket or all three tickets.
If you list four tickets, a buyer will only be able to purchase two or four tickets.
If you list five tickets, a buyer will only be able to purchase one, two, three, or five tickets.
If you list six tickets, a buyer will only be able to purchase one, two, three, four, or six tickets.
...and so on.
The general goal is to ensure that, if someone buys your tickets, you are left with at least a pair of tickets to sell, because that puts you in a good position to sell the rest of your tickets after the initial, partial order is completed. (Ticket buyers most frequently buy tickets in pairs.)
If you want to sell tickets in quantities different from what we allow on our site, you could always do so, but you’d have to create separate ticket groups for that purpose rather than listing all your tickets in one group.
Yes – you are able to list tickets for multiple events provided the tickets are in the very same location for each event (same section, same row, same seat numbers, same venue – same everything). The tickets must also be priced the same for all relevant events.
To list tickets across multple events:
Go to the Ticket Manager.
Click "Click Here to Add Tickets".
Enter keywords that would ensure all relevant events are displayed in the search results - most likely the name of the venue.
Click the checkbox next to “Do you want to add tickets to more than one event?” (just above the event listings). This will allow you to select individual events for which you can list tickets.
Select the events for which you have tickets using the checkboxes next to each event. (Our system will only allow you to select multiple events that occur at the same venue.)
Click the “Add Tickets” button.
Enter your ticket information.
Yes - there are two ways to list season tickets through us depending on the event options we present to you.
To list tickets for sale, you have to go to the Ticket Manager, click “Click Here to Add Tickets,” and search for a given event using keywords – for instance: “Texas Longhorns.” The search results would then appear on your screen.
If you see an event listing specifically for “season tickets,” you are able to list your season tickets by clicking the “Add Tickets” button and filling out the ticket information. An example of a listing for season tickets would be: “2011 Texas Longhorns Mens Basketball Season Tickets (Includes Tickets To All Regular Season Home Games).” This is a listing for season tickets for which you would be expected to provide season tickets to “all regular season home games.”
If you don’t see an event listing specifically for “season tickets,” you would need to list your season tickets event-by-event – although that’s not as daunting as it sounds! You are actually allowed to list tickets in one fell swoop for multiple events provided the tickets are exactly the same (same section, same row, same seat numbers) and for the same venue. You can use this procedure to list only some of your season tickets for sale or list season tickets in various batches so that the tickets are priced differently.
Our Event Specialists work hard to make sure our database of events is as thorough and comprehensive as possible. Sometimes, however, you may have tickets for events we have not yet added to our system. Simply email us at TicketSupport@TicketSalesSupport.com and we’ll check into the possibility of adding your event to our marketplace. Please note that there may be occasions when we limit the ability for new sellers to resell tickets for certain events – especially events with high fraud risks (eg: the World Series). We would not be able to make exceptions for you in such cases.
All tickets sellers who use our marketplace are required to comply with local and state laws regulating the resale of tickets. You can search for applicable laws on your state government's website to determine if there are any restrictions on how you can resell event tickets. Some states or localities only allow ticket resale if the tickets are priced within a certain amount above or below the ticket face value. It is your responsibility to be aware of any such restrictions when you list tickets on our exchange.
You will be emailed by us when a customer places an order for your tickets and is successfully charged for the purchase. You will also be informed that a buyer has ordered your tickets through a warning message that will appear on the homepage of your account. You can then go to the Order Manager where you will see the tickets that have been purchased and a Purchase Number for the order. Your next responsibility would be either to Accept or Reject the customer’s order. It is expected that you would be able to Accept any order that is placed for your tickets.
Accepting an order means that you are pledging to provide the tickets you offered for sale in the manner required by our site. This means you must fulfill the order (ie: ship the tickets) as soon as possible and deliver the exact tickets you advertised on our marketplace. Please do not Accept an order if you are unwilling or unable to complete the transaction. We let buyers know when you Accept an order and we promise them at that point that their order will be fulfilled.
Rejecting an order means that you are unable to fulfill a ticket purchase and that the order must be cancelled. We allow sellers a brief window of time during which you are free to Reject an order before you (and we) are held liable for fulfilling the transaction. You are expected to Reject an order as soon as possible so that the buyer is not kept waiting for an update and doesn’t lose additional opportunities to purchase new tickets. You will not be paid for any order you Reject and your ticket listing will also be removed from our marketplace.
Yes – we reserve the right to institute penalties if you Reject an order. We take Rejected orders very seriously because they are a great inconvenience to buyers and also reflect negatively on our marketplace. A Rejected order may cause us to raise the seller commission on your next listing (for instance: we may charge a 15% fee rather than a 10% fee). We also reserve the right to suspend your seller account temporarily or permanently.
You have 48 hours to Accept or Reject an order from the moment the order is placed by the buyer and you receive an email notification from us about your ticket sale. We will automatically Reject your ticket order if you have not Accepted or Rejected the order within 48 hours. We also reserve the right to suspend your account and penalize you additionally for any orders that you Reject.
No – cancelling your account does not mean that you are Rejecting a ticket order that has been placed by a buyer. Your order will still remain officially pending in our system until the 48-hour timeframe is exceeded. Please Reject an order proactively if you don’t intend to fill it so we can assist the buyer as soon as possible with new tickets.
If you Accept an order, but can’t provide the tickets, you have failed in your promise to supply the purchase after we have promised the end buyer that the tickets would be forthcoming. This fact damages the credibility of our marketplace and also puts the buyer in a difficult position (ie: they may have made hotel or plane reservations to attend the event). We are therefore obligated to supply new tickets to the customer or else ensure them a 125% refund of their order total.
In such cases, we will mark your order as “Seller Failed,” suspend your account, and charge your card either to access new tickets for the end buyer or provide adequate compensation (usually the 125% refund). We will also charge you an additional penalty fee (10% of your total ticket price) to compensate us for the work required to address your ticketing error.
It is extremely important that, once you Accept an order, you fulfill it as planned!
You can ship your tickets simply by logging into the Order Manager and clicking on the button that says “Print FedEx® Label” in the Next Step column in the order grid of a particular purchase. This will bring you to a page where you can print a pre-paid FedEx® shipping label. We also link you to the FedEx® website in case you want to find a FedEx® location where you can drop off the ticket package or in case you want to schedule a pick-up for the package. You’d then want to put the tickets in a FedEx® Express envelope, put the FedEx® label in the front pouch of the envelope, and either drop the tickets off at FedEx® location or arrange a package pick-up. You can find a FedEx® office or schedule a package pickup on the FedEx® website.
No, we’re sorry – any e-tickets listed on our marketplace must be printed out on paper and shipped via FedEx using the shipping label provided through your account. The reason for this policy is because some sellers may have received printed-out e-tickets and may not actually own the original PDF file. We also prefer that tickets are printed and shipped in order to verify that your tickets were received by the buyer and not lost in a spam folder. This assurance protects you from claims by buyers that they didn’t receive your tickets when you did in fact supply them.
The ticket buyer pays for the cost of shipping the tickets, so all you have to do is print the label, package the tickets, and ship them out.
We would expect you to ship your tickets to a buyer as soon as possible and will send you email reminders until your package is registered as being shipped. You should already have the tickets you listed in your possession at the time of the buyer’s purchase. This means there should be nothing preventing you from shipping your event tickets within a day or two of the order being placed.
You are expected to list tickets only if you have the tickets in your possession – but, if you make a mistake in this regard, you need to inform us as soon as possible. We need to be upfront with the ticket buyer about any delay in ticket shipment so as not to cause them unnecessary concerns or worries. We would also ask you to provide an estimated shipdate for the order and will check back with you later to ensure that you ship the tickets in accordance with that date. We expect any such delayed shipdate to be accurate within a 5-day period or else we reserve the right to cancel any order that has been placed for your tickets.
FedEx® shipping labels for ticket orders are accessible through a pop-up window in your account. You’d therefore want to examine your computer to make sure you don’t have any settings or restrictions that would prohibit you from being able to view the label itself. You can always email us at TicketSupport@TicketSalesSupport.com or call us at 1-855-315-1602 if you require assistance accessing the label. We could make a new label for you and email it to you.
You’d want to let us know as soon as possible if you notice problems with any tickets you shipped after they have already been sent to the buyer. We could try to recall the package or otherwise reach out to the buyer to address any outstanding issues as quickly as possible. We would expect you to be readily available to assist us in correcting the issue and ensuring that the buyer receives valid tickets with which to enter the event.
You will be paid for any tickets you sell a week after the event has occurred. We don't pay sellers until after the event in order to limit fraudulent ticket sales through our service. This helps to prevent customer service issues and enables us to charge you a smaller commission than our competitors!
We will send you an email after the event to let you know when your payment has been scheduled for processing and/or when your check has been sent. You should expect to receive payment within 5 days after our notification.
No, we’re sorry – all payments for ticket orders on our site must be processed either as a check payment or a PayPal® deposit. We do not allow any other payment, nor can we pay you in any currency aside from US dollars.
You can easily change the payment method associated with your account by logging into your account, going to your Profile, and changing the payment information. We will review and approve any changes you request. You can make any such changes up to the day of the event.
You are responsible for any tax obligation associated with the ticket sale in your state or local community. Please familiarize yourself with relevant local laws to understand your tax reporting responsibilities and ensure you are in compliance.
The Order Manager has a “Past Sales” section where previous sales you have fulfilled through our site are recorded. You will see a "View Receipt" button next to each order that will allow you to view a payment receipt for that order. You will then be able to access a printer-friendly version of this receipt that you can use as a paper record of the transaction.
Check out these tutorials for key information about our service and the role that you play:
©2005-2017 BostonTicketExchange.com® All rights reserved.