I. General Questions
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II. Account Related Questions
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III. Ticket Manager Questions
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IV. Order Manager Questions
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I. General Questions
- How much does it cost to create an account?
Nothing. Creating an account is absolutely free.
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- Can you give me an overview of the ticket selling
process?
To start selling tickets you need to complete a few simple
steps.
First, you need to create an account and set up your seller profile, which you have already
done. To adjust your profile, go to the My Profile
page.
Next, you need to enter data about your tickets into our system. This is done using
the Ticket Manager.
When your tickets are listed, a web customer then places an order for your tickets.
These orders will show up in the Order Manager.
When an order comes in you let us know in the Order Manager if you will be able
to complete that order. If you are going to complete the order, you mark the order
as Accepted in the Order Manager. If you will not be able to complete the order,
you must mark the order as Rejected.
For accepted orders, the last step is for you to print a FedEx Shipping label, which
we provide to you in the Order Manager, and to deliver the tickets with the appropriate
shipping label to your local FedEx office.
After the event occurs, we send payment to your Paypal account.
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- How much does it cost to sell tickets?
You will be charged 10% of the total value of the tickets you sell. For example,
if you sell two tickets for $50 each, a total of $100, your seller's fee would
be $10.00.
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- Where will my tickets appear for sale?
- Where will my tickets appear for sale?
When you list tickets for sale, they will appear on YankeesFanDiscountTickets, the 2nd most popular ticket resale site online. Your tickets will also appear on many other websites that we have partnership or affiliate relationships with. This means you are able to display your tickets all over the web by using just our site!
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- Why am I paid only after the event occurs?
By waiting until after the event occurs, we are able to make sure that the tickets
are completely valid. This brings down our costs as we have less fraud
to deal with. We are able to pass this savings on to you in the form of lower costs.
The seller's fees we charge are dramatically lower than our competitors, and we
never charge you an insertion fee or other fees to list. We are only able to offer
these low fees due to our strict anti-fraud processes.
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- What happens if an event is cancelled or postponed?
If an event is postponed, you as the initial purchaser of the tickets may need to help provide tickets to the rescheduled event. We will contact you to explain what you will need to do if anything in the event of a postponement.
If an event is permanently cancelled or never happens, such as in the case of a game in a series that is never played, the industry standard is that the entity you purchased the ticket from initially will refund your money to you. You will need to contact them directly to arrange any refunds you may be entitled to.
We give refunds to our retail customers for cancelled events as specified in our YankeesFanDiscountTickets Terms and Conditions. This means that you will not be paid by us for the invalid tickets, if payment has not yet been made. If you have already been paid by us, we will contact you to arrange the refund to us.
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- I can't find the answer to my question anywhere on your
website. How do I get help?
If you have questions, let us know at
TicketSupport@TicketSalesSupport.com.
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- I found a problem with your website. Where can I report
it?
Please report all problems to TicketSupport@TicketSalesSupport.com.
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- Why are your fees so low?
Software and system efficiencies allow us to provide this service at a much lower
cost than our competitors. We are also able to reduce the costs of fighting fraud
with our strict anti-fraud policies.
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- Where can I go to buy tickets?
You can buy tickets at YankeesFanDiscountTickets.
YankeesFanDiscountTickets has the best selection and prices online so be sure to check with
us before buying anywhere else.
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- How can I become more involved with the Ticket Industry?
If you are a website owner or marketing specialist interested in taking part in
the exciting and profitable ticket business, fill out our
strategic partnership request form to get more information.
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- Where can I review the terms of the Seller Agreement governing
my use of the site?
You can review the policies governing your conduct and usage of our services on
the ticket sales policies page.
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- How can I be reminded of my password?
If you forget your password, you can use our Password
reminder page.
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- How do I change my password?
You can change your password through the My Profile page.
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- Can I have more than one account?
Sellers are limited to only one account. If you are found to have more than one
account, all your accounts will be permanently suspended.
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- Can I create an account if I am outside the United
States?
Currently we only allow U.S. sellers to sell tickets on YankeesFanDiscountTickets. If
you a user from outside the United States and wish to sell tickets, let us know at
TicketSupport@TicketSalesSupport.com.
Perhaps soon we can expand to meet your needs.
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- My Account has been suspended. What can I do?
If your account has been suspended, you can find our more by contacting us at TicketSupport@TicketSalesSupport.com.
We will let you know what the problem is and give you an opportunity to explain
any perceived wrongdoing.
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- Why has my account been suspended?
There are multiple reasons a seller's account might be suspended. Most often, it
is due to the Seller rejecting too many pending sales. It may also be due to buyers reporting negligent
or bad behavior by the Seller, or some problem with your account such as the
inability to reach you at your listed contact information. To find out more about
why your account is suspended, contact us at
TicketSupport@TicketSalesSupport.com.
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- How do I cancel my account?
You can cancel your account at any time through the My Profile
page.
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- Who pays the cost of shipping?
The ticket buyer will pay the cost of having the tickets shipped. When you
have accepted an order, you will be able to print a FedEx label at no cost to you
and drop the tickets at your local FedEx facility. We do not charge you anything
in the shipping process.
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- Why do you need my Paypal information?
We pay sellers using the online payment service Paypal. We need your Paypal information
so we can pay you. Paypal is used by millions of users and has a great reputation.
If you do not yet have an account, you can get one for free at
Paypal.com.
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- Why do you need my Credit Card information?
If you tell us that you are Accepting an order, this is a contractual commitment
to sell your tickets. If you make this commitment, but then do not follow through,
we have the right to charge your credit card to make up the cost of finding alternate
tickets for our customer. We would prefer in all cases that you just live up to
your obligation, and so we hope never to use your credit card information. However,
in some cases, when sellers do not deliver as promised, we need this information
so we can satisfy our retail customers.
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III. Ticket Manager Questions
- What is the purpose of the Ticket Manager?
The Ticket Manager is a set of tools that helps
you enter and revise information about what tickets you have for sale. Using the
ticket manager you create one or more Ticket Groups. These ticket groups can then
be revised as necessary.
Our sellers are required to keep their inventory information current so it is important
you update your ticket groups when necessary.
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- Does it cost me anything to list my tickets?
It is completely free to put your tickets up for sale on our system. You are only
charged a low fee when you actually sell your tickets.
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- How do I enter my tickets in your system?
To begin entering your tickets, you need to go to the
Ticket Manager . From there, you will start by finding the event you have tickets
for. You will then enter information about your tickets to create what we call a
Ticket Group. When you finish creating the Ticket Group, your tickets will instantly
be available for sale.
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- Can I sell part of my ticket group?
Buyers may not always want to purchase all of the tickets you have for sale. Our site allows you to sell part of your ticket group without selling the entire group. The logic of our site prevents you from being left with just one ticket, so you should always be left with at least a pair to sell. If you have four tickets for sale, we also will not let our users buy only 1, so you will never be left with just 3 tickets. We have found from years of experience that these rules are the most beneficial for ticket sellers.
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- How do you let buyers select only part of a ticket group?
Our site automatically allows you to sell part of your ticket group without selling the entire group. The logic of our site prevents you from being left with just one ticket, so you should always be left with at least a pair to sell. If you have four tickets for sale, we also will not let our users buy only 1, so you will never be left with just 3 tickets. We have found from years of experience that these rules are the most beneficial for ticket sellers.
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- What if I don't want to sell only part of a ticket group?
Unfortunately at the moment there is no way to demand that we sell your entire ticket group at once. If you are unwilling to sell a partial group of the tickets you have for sale, we suggest that you avoid putting your tickets on our site. Please keep in mind that the logic of our site is set up so that you will never be left with just one ticket. Let's say you have 5 tickets to sell. We will only accept orders for 1, 2, 3 or 5 tickets. By leaving you with at least a pair, we find that our sellers are still in a good position to sell the rest of their tickets after the initial partial order. Also remember that if you don't sell your tickets, they will be worthless after the event is over. You are better off selling at least some of your tickets than being left with all of them.
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- How should I price my tickets?
It is important that you consult your local laws to determine if there are any restrictions
on how you can price your tickets. If there are no legal limits, we suggest you
research the market to determine a reasonable price. This can be done by having
a look at the prices for tickets similar to what you are selling on
YankeesFanDiscountTickets.
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- What laws regulate my ability to sell my tickets?
All sellers are required to comply with their local and state laws regulating the
resale of tickets. You can search for applicable laws on your state government's Web site.
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- How do I find the event I have tickets for?
You can find events using the Event Search Tool.
This tool allows you to find events using the event name and date. You will be presented
with a list of matching events and you select the event you have tickets for. If
you cannot find the event you are looking for, you can request we add this event
to our database.
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- How does your Event Search Tool work?
The Event Search Tool searches our database of
events looking for the Event Name and Event Date you specify. You are then presented
with a list of events matching your search criteria. You select the event you are
looking for to begin adding tickets. If you cannot find the event you are looking
for, you can request we add this event to our database.
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- What should I do if I cannot find the event I am looking
for?
Our Exchange management team works hard to make sure our database of events is as
thorough and comprehensive as possible. Sometimes, however, you may have tickets for
events we have not yet added to our system. In this case, you can use our
Event Request Form to ask us to add this event to our database.
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- I have found the event I was looking for. What do I do now?
When you find the event you have tickets for, click the "Add Tickets" link next
to that event to begin the Ticket Group creation process.
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- What is a ticket group?
A ticket group is a set of tickets to an event that are for seats that are located
next to one another. For example, seats 1 through 4 to a particular baseball game. If you have multiple sets of tickets for seats that are separated, you need to create a ticket group for each set of adjacent seats.
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- What are the characteristics of a ticket group?
All ticket groups sold through our site must meet certain requirements. First of
all, the seats must all be next to one another. If you have tickets for various
seats at different places in a venue, you need to create more than one ticket group.
Second, all the tickets in a ticket group must be in your possession already. If
you are still waiting for your tickets to be delivered to you, they are not yet eligible
to be sold on our site. Finally, your tickets should be physical tickets. We do not
allow sellers to transfer electronic or TicketFast tickets.
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- Can I sell electronic tickets such as TicketFast tickets?
We do not allow sellers to offer electronic or TicketFast tickets for sale. We refuse
to allow these to be sold due to the high risk of fraud that these kinds
of tickets pose.
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- Do all my seats have to be next to each other?
All seats in a ticket group must be next to one another. If you want to sell tickets
that are in different parts of a venue, you must create more than one ticket group.
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- Can I list tickets if they haven't been delivered to me
yet?
You can only list tickets for sale that are already in your possession. If you are
waiting for tickets to be delivered, they are not yet eligible to be sold on our
site.
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- What should I put for Section?
All information you enter for a ticket group should match exactly what is on your
ticket. Most venues are arranged by section and row. You should, if possible,
put the exact Section designation that is listed on your ticket. If you have tickets
to an event without assigned seating, such as a general admission show, you should
list GA as your section. If you have any question about what to put for section
for a venue that does not use Sections and Rows, you can ask us for help at
TicketSupport@TicketSalesSupport.com.
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- What should I put for Row?
All information you enter for a ticket group should match exactly what is on your
ticket. Most venues are arranged by section and row. You should, if possible,
put the exact Row designation that is listed on your ticket. If you have tickets
to an event without assigned seating, such as a general admission show, you should
list GA as your row. If you have any question about what to put for row for a venue
that does not use Sections and Rows, you can ask us for help at
TicketSupport@TicketSalesSupport.com.
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- I have general admission tickets, what do I put for Section
and Row?
If you have general admission tickets to sell, please put GA for both Section and
Row.
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- What do I put for High Seat?
For High Seat, you should put the highest seat number in the ticket group you have
to sell. For example, if you have seats 1 through 4, the High Seat is 4.
If you are selling General Admission tickets or tickets to similarly unassigned
seating events, the high seat number is always the same as the number of tickets
you have to sell. For example, if you are selling 8 tickets, the high seat is 8.
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- What do I put for Low Seat?
For Low Seat, you should put the lowest seat number in the ticket group you have
to sell. For example, if you have seats 1 through 4, the Low Seat is 1.
If you are selling General Admission tickets or tickets to similarly unassigned
seating events, the low seat number is always 1.
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- What do I put in the Price area?
The Price is what you want to be paid for each ticket you are selling. Any money
that you want to make for handling fees needs to be included in this price.
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- Can I request to be paid in something other than U.S. dollars (USD)?
Currently, all prices are in U.S. dollars.
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- How do I edit a ticket group?
On the home page of the Ticket Manager you can
view the ticket groups you have for sale. You can adjust a ticket group
by hitting the Edit link next to that group. If a ticket group is pending sale, you will not be able to edit
that group.
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- How do I delete a ticket group?
On the home page of the Ticket Manager you can
view the ticket groups you have for sale. You can delete a ticket group
by hitting the Remove button next to that group. If a ticket group is pending sale,
you will not be able to delete that group. Please note if you remove a ticket group
that information will be gone forever, so do not delete your tickets unless you
are certain you wish to do so.
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- Why can't I delete a ticket group that is pending sale?
A pending sale is when we receive an order for the tickets you have for sale. At that
point all that is left is for you to Accept or Reject the sale. You are highly discouraged
from rejecting a pending sale. We do not allow you to delete a ticket
group that has already received an order.
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- Why can't I edit a ticket group that is pending sale?
A pending sale is when we receive an order for the tickets you have for sale. At
that point all that is left is for you to Accept or Reject the sale. You are highly
discouraged from rejecting a pending sale. Since the order has already been placed,
you cannot revise the ticket information. If you wish to change your ticket group,
you must Reject the sale first.
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- Why do you delete ticket groups for sales I reject?
The only valid reason to Reject an order is that you no longer have the tickets
for sale. Since you no longer have the tickets, we delete the ticket group automatically.
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- Why do you delete ticket groups within 10 days of the
event?
It takes time to ship tickets to a customer. Therefore, we only allow you to sell
tickets up to 10 business days before an event. At that point we take down your
tickets so that they do not sell with too little time to ship them.
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III. Order Manager Questions
- What is the purpose of the Order Manager?
The Order Manager tells you about new orders for your tickets and allows you to manage the entire transaction. There are a number of steps involved in completing an order and the Order Manager will walk you through the process to make it as simple as possible. You can also view payment receipts for past orders using the Order Manager.
When you get an order, be sure to follow the instructions the Order Manager gives you in a prompt manner. The happier we keep our customers, they more likely they are to come back and buy tickets from you again.
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- What is a Pending Sale?
The Order Manager has two sections, one for Pending Sales and the other for Past Sales.
A Pending Sale is an order that is in process. This means that an order has come in and you need to follow through the various steps involved in completing the order. Once you have completed all the steps and we have provided payment to you for your tickets, the order will move down to the Past Sales area.
If you fail to complete a sale successfully, such as never shipping your tickets, the order will expire and will disappear from the Order Manager altogether. You will not be paid for orders that expire, and if you have Accepted the order your credit card may be billed to pay the difference in cost we incurred to get the customer alternate tickets. Please process your orders in a prompt manner to avoid any problem orders and prevent orders from expiring.
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- How will I be notified about orders that come in for my tickets?
There are a variety of ways that we attempt to keep you informed of sales activity related to your account.
The Order Manager shows you new order information in the Pending Sales section. You can also view past orders and payment receipts for them in the Past Sales section of the Order Manager.
In addition to showing this data in the order manager, we will try to communicate with you via email and if necessary phone to keep you apprised of activity in your account. It is vital that your contact information be kept current so we are able to reach you. If your phone number or email address changes, be sure to update your profile.
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- What are the different steps in completing an order?
There are a number of different steps that will appear in the "Next Step" columnn of the "Pending Sales" grid. You need to follow these steps to complete your order successfully. All of the information about current orders is shown in the Pending Sales area of the Order Manager.
The first step occurs when an order comes in. This means someone has requested your tickets from our website. When this occurs you will see the message "Wait for Verification". This means that we are verifying the buyer's payment information and making sure we can collect the funds to purchase your tickets.
When this phase is complete, you will see a message to "Accept or Deny" the order. At this point it is up to you to take the next step of letting us know if you can complete the order or not. If the tickets are still in your possession, you should mark the order as Accepted. This means that you agree to complete the order, and will send the tickets in exchange for the payment price you set. It is very important to understand that if you agree to Accept the order, you are entering into a legal agreement to provide the tickets as promised. If you mark an order as accepted and then fail to provide the tickets as listed in a timely manner, we are entitled to charge your credit card on file to make up the difference it costs to find the customer alternate tickets.
If you are not able to accept the order, you should mark the order as Rejected. In this case, we will delete that ticket group from our system, and the order will be erased from the Order Manager. If you regularly reject orders, you may be suspended from our system. We want our sellers to keep their inventory current and to provide the tickets they offer for sale. If you do not fit this profile, your account will be suspended.
If you accept an order, the next steps are the Print a Shipping Label and Ship your tickets. All of the shipping is paid for by the buyer, so there is no cost to you. You can print the label from any personal computer with a color or black and white printer. All of our shipping is done through FedEx, so after you print the label, you will need to deliver the tickets to your nearest FedEx location, or arrange for FedEx to pick up the package from you. The Order Manager will provide you with information about how you can find your nearest FedEx location.
After you have shipped your tickets, we will find this out automatically from the FedEx tracking system. The next step will then say Pending Payment. During this phase, we are verifying the validity of your tickets. If no problems are encountered, within a week after the event occurs payment will be submitted to your Paypal account. After payment has been made, the order will move from the Pending Sales section to the Past Sales area and you will see a link to view a payment receipt for the order.
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- What does Wait for Verification mean?
The start of the order process begins with a customer placing an order for your tickets. At this point you will see the order in the Order Manager and the next step will be listed as "Wait for Verification". This means that we are verifying the customer's payment information and ensuring we can collect payment for your tickets. At this point there is nothing for you to do, but you should be aware that your tickets are very likely to be purchased.
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- What does Accept or Reject mean?
After we verify the customer's billing information the order becomes verified, and at this point it is up to you to tell us if you will Accept or Reject the order.
If you Accept the order, this means you agree to provide the tickets as promised in a timely manner. You will be expected to print the shipping label we provide to you and arrange delivery with FedEx, either by scheduling a pickup or by dropping off the package at a local FedEx facility. If you Accept, you are making a legally binding promise to complete the order as dictated according to our terms and conditions. If you fail to complete the order as promised we are legally entitled to bill you to cover any additional costs we incur in finding the customer alternate tickets.
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- What happens if I Accept an order?
If you Accept an order, you are making a legally binding promise to us that you are going to provide the tickets you offered for sale in the manner required by our site. This means you must act promptly and the tickets you provide must comply with the listing policies you agreed to in using our site. Please do not Accept an order if you are unwilling or unable to complete the transaction.
After you Accept an order, you need to print a shipping label we provide to you online and drop off your tickets with the shipping label at a local FedEx facility. Provided the tickets are indeed valid and meet with our listing policies, you will receive payment for your tickets within a week after the event occurs.
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- What happens if I Reject an order?
If you reject an order, that order will be deleted from your account and the ticket group that was ordered will be deleted from our site. That means if you reject an order, you cannot continue to sell those tickets through our site.
In addition to these two steps, which are both automated, we also review seller accounts on a periodic basis and will suspend accounts for sellers who reject a high percentage of their orders.
If you keep your inventory listings up to date through the Ticket Manager it is highly unlikely you will ever need to reject an order.
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- What does Print Shipping Label mean?
After you Accept an order, the next step is to print a pre-paid shipping label. We provide the label to you, and all postage is already paid. All you need to do is print the label, attach it to a FedEx envelope, and put your tickets inside. You then need to deliver this package to your local FedEx facility or contact FedEx to arrange pickup. You can find more information about working with FedEx in the Order Manager.
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- What does Ship Your Tickets mean?
After you have printed the pre-paid shipping label, you will need to affix it to a FedEx envelope and either deliver the package to your local FedEx facility or contact FedEx to have them pick up the package from you. We are able to automatically follow the FedEx tracking number to determine whether you have shipped the tickets. Please ship your tickets promptly after receving an order. If you delay for too long, the order may expire. If your order expires, this means you have defaulted on the order and we will look elsewhere for tickets. In this situation you will be billed for any costs we incur in finding alternate tickets for the customer.
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- What does Pending Payment mean?
After you ship your tickets all you have to do is kick back and wait to be paid. Provided that the tickets are valid and have been listed truthfully according to our policies, you will be paid within one week after the event your tickets are for occurs. We will pay you through the Paypal account you have on record. If your Paypal account information changes, be sure to update your profile.
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- Where can I find payment records for past orders I completed through YankeesFanDiscountTickets?
The Order Manager has a Past Sales area where previous sales you have made through our site are recorded. You will see a "View receipt" button next to each order that will allow you to view a payment receipt for that order. You will be able to access a printer-friendly version that you can use if you need to generate a paper record of the transaction.
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- I accepted an order but now I cannot complete it as promised. What should I do?
Accepting an order constitutes a legal agreement that you will provide the tickets as listed on our site according to our policies. If you do not comply, we are entitled to charge your credit card to make up any price difference incurred in procuring alternate tickets for our customer.
If you do find that you have accepted an order and you cannot complete it, please email us right away to explain the situation. The earlier you inform us of the problem the more likely we are to be able to find alternate tickets at a better price. This means you are less likely to be charged for your mistake.
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